Shipping policy

Shipping Policy

Last updated: October 2026

Imperial Forge ships exclusively within the United States. All orders are subject to the processing and transit times outlined below.

Processing Time

Processing time is the time needed to prepare your items before shipment. Current estimated processing times vary by product:

Blasters: Up to 3 weeks before shipment.
Keychains and signs: Within 3 business days when ordered without a larger item. If your order also includes a larger item, we usually ship your keychains and signs with that item, so the longer processing time applies.
Lightsabers: Approximately 10–12 business days before shipment.

These processing times reflect our current operations and are estimates, not guaranteed shipment dates.

Processing time is separate from carrier transit time and begins after payment is confirmed.

Carrier Transit Time

After shipment, lightsabers may take approximately 1½ weeks to arrive. For other products, estimated carrier transit time within the contiguous United States is 2–4 business days. Carrier transit begins after shipment and is separate from processing time. Total delivery time includes the applicable product processing time above plus carrier transit time. Orders containing blasters or smaller items held to ship with a larger item will take longer than orders containing only keychains or signs.

All delivery timeframes are estimates and are not guaranteed. Carrier delays, weather events, and peak periods may affect actual delivery dates. Imperial Forge is not responsible for delays caused by carriers once a shipment has been accepted.

Shipping Profiles

We currently operate two shipping profiles:

General Products — Includes most prop kits, displays, keychains, and accessories. Shipped from our primary fulfillment location.
Lightsabers — Lightsaber products ship under a separate fulfillment profile and may be shipped from a different location than General products.

If your order includes items from both profiles, your order may ship in multiple packages from different locations. You will receive a separate tracking number for each shipment. There is no additional shipping charge for split shipments.

Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number(s). You can use this number to track your package directly on the carrier's website. Please allow up to 24 hours after receiving your tracking number for carrier scan data to appear.

If you have not received a shipping confirmation after the applicable estimated processing time above, please contact us at the email address below. For keychains and signs shipping with a larger item, use the larger item's processing estimate.

Address Changes

Please ensure your shipping address is correct before completing your order. If you need to update your shipping address, contact us as soon as possible after placing your order. We will do our best to accommodate changes, but we cannot guarantee an address change once an order has entered processing or has been handed to the carrier.

Imperial Forge is not responsible for orders delivered to an incorrect address provided at checkout.

Damaged or Defective Items

If your order arrives damaged or with missing components, please contact us within 7 days of delivery with the following:

Your order number
A description of the damage or issue
Clear photos of the damaged item(s) and packaging

We will work with you to resolve the issue as quickly as possible, which may include a replacement, repair component, or other remedy at our discretion. We are unable to process damage claims for items reported more than 7 days after delivery confirmation.